Rack Bunker is committed to our customers’, employees’ and visitors’ safety and security, as well as providing reliable services and minimizing disruption to your operations. As in all emergency situations, we are actively monitoring the outbreak and spread of the COVID-19/ nCoV/ Coronavirus.
Rack Bunker is taking precautions across our global footprint, in line with local and national authorities, public health advice, and World Health Organization (WHO) guidelines. Additionally, we’ll continue to evaluate this very dynamic situation and will enhance our procedures, as necessary, to make sure we are acting in the best interests of our employees, customers, contractors and visitors.
Below, please see our business continuity plan and the additional precautions we are taking.
Rack Bunker On-site Technical Teams
– Our support team will be on-site from the adjusted hours of 8:00 AM – 6:00 PM. Our teams will still be available to answer support tickets 24/7.
Rack Bunker Administrative Team
– Our administrative team will be working remotely for the foreseeable future. We will continue to monitor the situation, keeping the safety of our employees a priority.
Access to our Data Centers
Please be aware of and comply with the following requirements:
– We STRONGLY ENCOURAGE our customers to use our technical teams and support channels to avoid coming into the data centers during this time.
– You will be denied access to the data centers if you answer “yes” to the following questions:
1 – Do you have symptoms such as fever, fatigue, sore throat, cough, or shortness of breath?
2 – Have you been in contact with anyone who has tested positive for COVID-19/ nCoV/ Coronavirus in the past 14 days?
3 – Have you traveled to China, Iran, South Korea or Italy (these countries are subject to change) in the last 14 days?
How will we communicate changes to our customers, vendors, and partners?
Rack Bunker will continue to provide its customers with reliable service and support.
We will continue to monitor the situation and will immediately communicate changes to our response to COVID-19 through email. We value your input. If you have any questions or suggestions about our plans and response, please reach out to me directly at covid@rackbunker.com.
Yours sincerely,
Willie Pritchett
Partner
Rack Bunker